Testimonials

“I wanted to relay my appreciation for your service. The card is so convenient and easy to use. I have had no issues getting my claims approved and really enjoy the worry being taken out of the payment process for my medical expenses. Anytime I have had to contact the Call Center with questions or concerns, your representatives have been kind and professional. Your services are greatly appreciated.”

“Benefit Concepts has always been very helpful and made a difficult time much easier.”

“I want to applaud and recommend the good work of your call center representatives. I had many questions about the process of enrolling in COBRA coverage, and because of the polite, timely, helpful responses, I enjoyed the process of learning about COBRA options. Such outstanding performance deserves to be recognized.”

“Benefit Concepts has the very best customer service that I have ever experienced.”

“I wanted to take the opportunity to recognize your associate Lisa Brown as a true service superstar! I was searching for plan summary information for a group of associates my organization has committed to pay COBRA for. Lisa took time to review which associates were covered, and searched storage to find a summary that would assist us in both processing payment and putting a new schedule of coverage together. In a nutshell, she saved me an inordinate amount of time and effort to track down vital information that was invaluable to our associates. She was so very friendly and accommodating…as I am in the Hospitality industry, this is very important to me! As a Human Resources professional I am always pleased to receive outstanding customer service…it reflects an organization that engages its associates and has a top notch leadership team.”
~ HR Manager, Hospitality Company

“The excellent service we’ve received from our administrative team was one of the key factors in our decision to renew our contract with Benefit Concepts for the next three years.”
~ HR Manager, Printing Company

“Just wanted you to know what a pleasure it is to work with Benefit Concepts. Their administrative team is every bit as good as their implementation folks, who were fabulous. Benefit Concepts has been extremely accommodating and helpful in the transition.”
~ Director of Benefits, Healthcare Association

“Benefit Concepts has done a terrific job with our COBRA outsourcing. From my long experience in employee benefits, you don’t take this kind of superb service for granted, especially these days when overall service from vendors seems to be on the decline. Benefit Concepts is certainly the exception, and we thank you very much for that.”
~ Benefit Manager, Not-for-Profit Transportation Association

“We made it through implementation for COBRA and FSA for our client and I felt that Benefit Concepts delivered on their commitment to make this transition happen as smoothly as possible. Your team of dedicated representatives were professional and personable and most important patient and flexible! Thanks again for making our client happy!
~ Client Service Manager, C.M. Smith Agency, Inc.

“It was a real pleasure working with you to get this case up and running. I have gone through many implementation processes with other vendors, and can say with confidence that this has been one of the smoothest transitions I have experienced. Thank you again for all your hard work and for always responding with a sense of urgency. I will definitely be writing more business with Benefit Concepts in the future, and recommending Benefit Concepts to my colleagues.”
~ Associate, Gallagher Benefit Services.