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Letters/Mailings to Retirees/Participants
Note: Benefit Concepts mails all letters and notifications via first class.
- Announcement Letter - Administrative change letter with Payment Coupons
- Late Payment or Underpayment Letter
- Cancellation Letters - Failure to make regular payment
- Open Enrollment Letter
- Premium Change Letter with New Coupons
Accounting for Premium Payments
- Confirmation of Payments Entered into System
- Retiree/Participant Premium Collection via Lock Box
Reporting to Client
- Termination Report
- Status Report
- Carrier Report
- Administrative Fee Report
- Funds Collected Report
Reporting to Carriers
- Transmit Eligibility Data to Client or Insurance Vendor (optional service)
Vendor Payments
- Pay Vendor Premiums (optional service)
Open Enrollment Processing (Passive)
- Mail Open Enrollment Letter and Election Forms
- Record and Update Participant Elections
- Prepare and Mail New Billing Coupons
Communication with Retirees/Participants
- Resolve Participant Premium Payment and Plan Eligibility Issues
- Provide 800 Telephone Service to Plan Participants
- Web Site Self-Service Center
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