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Letters/Mailings to Qualified Beneficiaries
Note: Benefit Concepts mails all letters and notifications via first class.
- Benefit Availability Letter - Initial notification with election form (Mailing registered mail return receipt - optional service)
- Benefit Cost Letter - Initial premium notice with payment coupons
- Cancellation Letters
- Open Enrollment Letter
- Premium Change Letter with New Coupons
- Conversion Notification Letter
- Medicare Eligibility Letter
- Benefit Concepts Announcement Letter
- HIPAA Certifications - Preparation and mailing
Department of Labor Model Notice
- Prepare DOL Model Notice for distribution
- Mail Notice of Privacy Practices (optional service with DOL Model Notice Mailing)
Accounting for Premium Payments
- Confirmation of Payments Entered into System
- QB Premium Collection via Lock Box
Reporting to Client
- Termination Report
- Status Report
- Carrier Report
- Administrative Fee Report
- Funds Collected Report
- Letters Sent Report
Reporting to Carriers
- Transmit Eligibility Data to Client or Insurance Vendor
Vendor Payments
- Pay Vendor Premiums (optional service)
Open Enrollment Processing (Passive)
- Mail Open Enrollment Letter and Election Forms
- Record and Update Participant Elections
- Prepare and Mail New Billing Coupons
Reinstatement
- Reinstate Terminated Participants
Communication with Qualified Beneficiaries and COBRA Continues
- Resolve Participant Premium Payment and Plan Eligibility Issues
- Provide 800 Telephone Service to Plan Participants
- Web Site Self-Service Center
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