Do employers need to install anything on their employees' computers to use AvantServe's self-service system?

Can employers still use AvantServe even if all of their employees do not have Internet access?

Do employers need to eliminate their HRIS or payroll platform to use AvantServe?

What payroll and HRIS systems can AvantServe interface with?

Does AvantServe include call center support?

How long does a typical AvantServe implementation take?

What size employer does AvantServe best serve?

What measures have been taken to secure the data collected and maintained by AvantServe?

DO EMPLOYERS NEED TO INSTALL ANYTHING ON THEIR EMPLOYEES' COMPUTERS TO USE AVANTSERVE'S SELF-SERVICE SYSTEM?
No. AvantServe's self-service technology consists of Web-based components. All anyone needs is Internet access or a touchtone telephone.
<back to top>

CAN EMPLOYERS STILL USE AVANTSERVE EVEN IF ALL OF THEIR EMPLOYEES DO NOT HAVE INTERNET ACCESS?
Absolutely. While the use of the Web application will provide 24-hours-a-day, seven-days-a-week access to benefit information and enrollments, employees without Web access can speak with a friendly Customer Service Representative to make their enrollments.
<back to top>

DO EMPLOYERS NEED TO ELIMINATE THEIR HRIS OR PAYROLL PLATFORM TO USE AVANTSERVE?
No. In fact, AvantServe is designed to interface with payroll, HRIS and legacy systems so employers can maximize the effectiveness of their current systems.
<back to top>

WHAT PAYROLL AND HRIS SYSTEMS CAN AVANTSERVE INTERFACE WITH?
AvantServe can interface with any payroll or HRIS system that has importing and exporting capabilities. We have worked with employers using Lawson, PeopleSoft, SAP, Oracle, ADP, ProBusiness, and ABRA, to name a few.
<back to top>

DOES AVANTSERVE INCLUDE CALL CENTER SUPPORT?
Yes. AvantServe's dedicated, in-house call center provides real-time support to both internet users and users without access to the internet.
<back to top>

HOW LONG DOES A TYPICAL AVANTSERVE IMPLEMENTATION TAKE?
AvantServe is built for rapid implementation. Benefit Concepts generally asks for a 120-day implementation cycle. This includes an implementation meeting, data gathering, testing, communications, and full production.
<back to top>

WHAT SIZE EMPLOYER DOES AVANTSERVE BEST SERVE?
AvantServe is scalable and is capable of reducing HR and benefits workloads and administrative expenses for small to mid-sized employers ranging in size from 100 employees up to 100,000.
<back to top>

WHAT MEASURES HAVE BEEN TAKEN TO SECURE THE DATA COLLECTED AND MAINTAINED BY AVANTSERVE?
AvantServe's security measures meet or exceed industry standards and include a fail-over hardware-based firewall system, transmission encryption, network protection and physical security for our private servers.
<back to top>