In order to ensure personalized, professional and responsive service, we assign a dedicated team to each of our clients. Your Benefit Concepts team will get to know your employees, your benefits plans and your corporate culture so they will be able to provide customized benefit solutions that make sense for your company. Your team will also be your direct resource for rapid responses to any questions or requests.
Client Relationship Manager
Your Client Relationship manager oversees your account and is the primary person responsible for your satisfaction with our service.
- Provides regular communication through frequent face-to-face meetings and detailed reporting
- Consults with you to uncover critical needs and to propose solutions
- Manages timelines for project completion
Team Leader
The Team Leader is responsible for the day-to-day operations of your Benefit Concepts team within the Administrative Services Department.
- Supervises the daily workflow of the team
- Resolves complex issues pertaining to benefits administration
Senior Benefits Administrator
This individual guides the workflow of your team.
- Handles administration of COBRA, reimbursement accounts and flexible benefit plans
- Provides technical expertise regarding benefits administration issues/questions.
Benefits Administrator
Your direct link to Benefit Concepts. A single point of contact that handles your day-to-day needs.
Customer Service Representatives:
When one of your employees needs assistance, they may speak with one of our highly-trained Customer Service Representatives. The CSR will answer the employee's questions and provide effective, immediate support that facilitates the benefits process and puts the employee at ease.
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